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Golden Cleaning Services Terms and Conditions - Commercial Cleaning Services Regulations

1. Introduction
These Terms and Conditions ("Terms") govern the agreement between Golden Commercial Cleaning Services Ltd ("the Company", "We", "Us") located at Number 58 Crossways village, Silwood Road, Ascot, Berkshire, SL5 0PY, and the Client ("You") in relation to the provision of commercial cleaning services. By engaging the Company, you agree to be bound by these Terms, which form a legally enforceable agreement between you and the Company.

 

2. Services
2.1 We agree to provide cleaning services ("Services") as detailed in the Service Agreement. The Services will include, but not be limited to, cleaning, dusting, washing, and sanitizing of the specified areas.
2.2 The Services will be performed diligently, maintaining a standard of care and cleanliness consistent with industry standards.
2.3 Any additional services not specified in the Service Agreement will require a separate agreement and may incur additional fees.

 

3. Payment
3.1 The Client agrees to pay the fees as outlined in the Service Agreement.
3.2 Payment is due within 30 days of the invoice date. Failure to make payment within this period may result in late fees of 50% per month and/or suspension of Services.
3.3 Payments can be made via PayPal, Visa, and Mastercard.
3.4 In the event of a disputed charge, the Client must notify the Company in writing within 7 days of receipt of the invoice.

 

4. Cancellation Policy
4.1 Commercial Either party may terminate the Services with 30 days written notice, as specified in the Service Agreement.
4.2 B2B Contract cancellation within less than 30 days of a scheduled service may incur a cancellation fee of 50% of the service cost.
4.3 In the event of termination, any payments made in advance for Services not yet performed will be refunded on a pro-rata basis.

4.5 Non-Cancellable Plans: Domestic and Commercial plans are non-cancellable and non-refundable under any circumstances.

4.6 Circumstances Permitting Cancellation:

  • Sickness: Plans may be cancelled if a party to the agreement suffers a significant illness, rendering them unable to fulfill the obligations of the plan.

  • Bankruptcy: In the event of bankruptcy of either party, plans may be subject to cancellation.

  • Mutual Agreement: Plans may be terminated upon mutual written agreement between all parties involved. Such agreement must be documented and signed by all parties.

4.7 One-Time Cleaning Service Option: As an alternative to ongoing plans, there is an option for a one-time cleaning service. This service is independent of the regular plans and is not subject to the same cancellation terms.

Notification Requirements:

  • All requests for cancellation due to sickness or bankruptcy must be accompanied by appropriate documentation (e.g., medical certificate, bankruptcy declaration). Mutual agreement cancellations must be communicated in writing, with acknowledgment from all parties.

 

5. Liability
5.1 We are fully insured and will maintain insurance coverage for public liability and property damage.
5.2 Our liability for any damage or loss is limited to the cost of our Services or the actual cost of repair or replacement, whichever is less.
5.3 We are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

 

6. Access
6.1 The Client will provide access to the premises and all necessary utilities required for the performance of Services.
6.2 Any failure to provide access resulting in a delay or cancellation of Services may result in additional fees.
6.3 The Client must inform us of any specific security, access, or health and safety information necessary for the provision of the Services.

 

7. Complaints & Dispute Resolution
7.1 Any complaints about the Services provided must be reported to the Company in writing within 24 hours of completion.
7.2 We are committed to resolving any disputes fairly and effectively. If parties are unable to resolve the dispute amongst themselves, they agree to engage in mediation before pursuing any other legal remedies.
7.3 If a resolution is not reached through mediation, the dispute may be escalated to a binding arbitration or court proceeding.

 

8. Confidentiality
8.1 We are committed to protecting your privacy and will not share any confidential information provided to us except as required by law or with your explicit consent.
8.2 All client information will be treated as confidential and will not be disclosed to third parties without prior consent, except as required by law.

 

9. Governing Law
9.1 These Terms and Conditions are governed by the laws of England and Wales, and both parties submit to the jurisdiction of the courts in England and Wales for the resolution of any disputes.

 

10. Amendments
10.1 We reserve the right to update or modify these Terms at any time without prior notice.
10.2 Your continued use of the Services following any such change constitutes your agreement to be bound by the new Terms.
10.3 Any amendments proposed by the Client must be provided in writing and agreed to by both parties.

 

11. Data Protection
11.1 We comply with the General Data Protection Regulation (GDPR) and any other applicable data protection laws.
11.2 Personal data provided by the Client will be used solely for the purpose of providing the Services, and will not be shared with third parties without consent, except as required by law.

 

12. Force Majeure
12.1 Neither party will be liable for any failure or delay in performing an obligation under these Terms that is due to causes beyond its reasonable control, such as natural catastrophes, governmental acts or omissions, laws or regulations, labor strikes or difficulties, transportation stoppages or slowdowns, or the inability to procure parts or materials.
12.2 The affected party must notify the other party promptly upon becoming aware of any such event.

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